To begin, take a look in our online memorial collection page to get an idea of the work we do. If you aren't seeing what you had in mind let us know as we are always open to creating custom pieces.
We encourage anyone interested in having a memorial piece created to visit our gallery in Merrickville, Ontario where we have a collection of memorial samples for you to view. There's no commitment to order, we're just here to help you understand the process and your options. If you would like to set up a time to come in please contact us by email or phone at 613-269-7979. If you aren't able to make it in to see us please don't hesitate to contact us with any questions you may have.
Once you're ready to order you can select the memorial piece you would like from our online store.
If you are in the area and can make it in to see us, we can set up an appointment to meet with you and collect the ashes for your piece. If you are unable to come to our studio we will gladly send you a Collection Package with a sealable container and instructions on how much ash we require for your order. We will contact you once we receive the ash, and confirm the details of your order.
Once your order is complete we will package it securely, along with any unused ash, and send it to you.
HOW MUCH ASH WILL BE REQUIRED?
Typically a teaspoon is more than enough for a memorial piece, though we will let you know how much is needed based on your specific order. Any ash that we don't use will be returned to you.
I'M NOT COMFORTABLE HANDLING THE ASH, WHAT ARE MY OPTIONS?
If you are able to come in to see us we can gather the ash required for your order from the urn or container. If you can't make it in to see us we recommend contacting the funeral home or crematorium you have been working with and they should be able to help you with this.
I CAN'T MAKE IT TO THE STUDIO IN PERSON, HOW CAN I GET THE ASHES TO YOU?
Once we've received your order we will send you a collection package with instructions on how much ash we require to complete your order. You can use Canada Post or USPS to return the ash to us. We will contact you to confirm that we have received the ash, and to review your order with you before proceeding.
HOW LONG DOES THE PROCESS TAKE?
Once we have received the ash we aim to have your order complete and shipped off within three weeks. If we anticipate that your order will take longer than this we will let you know. If you require the memorial by a specific date please contact us, and we will do everything we can to accommodate your request.
ARE CUSTOM DESIGNS AVAILABLE?
We always welcome custom designs and colour requests. Please let us know what you have in mind, and we will work with you to create a unique piece for you to cherish.