At this time the province of Ontario is in a lockdown, and while we are accepting memorial orders online we are unable to meet with you in person to discuss you memorial order. Ash can be mailed to us, generally 1/2 teaspoon - 1 teaspoon is all that's required to complete a memorial piece, and any remaining ash will be returned to you. Please mail any ash in a well sealed container, either in a box or a well padded envelope. Be sure you get a tracking number, and allow for any delays due to the increased demand on the postal service at this unprecedented time. Please include your name and contact details in the package and we will contact you to confirm that we have received the ash and review the details of your order before we proceed.If you have any questions please don't hesitate to contact us by emailhere, and we will respond as soon as possible.